By placing your interest and orders on charkha India.com, You agree to the following terms and conditions:
1. Return & Refund: We follow 100% Return & Refund Policy with No Questions Asked. You can report your concern with product anytime before or after consumption. However, we will appreciate your feedback to improve our quality of product and services. If a product is returned due to a change in mind, or a reason other than the quality of the product, and your order value goes below our minimum order requirement, you will be assessed an additional delivery fee.
For fresh produce there is no need to return and for dry or non-perishable product we would arrange to collect the returned product in next delivery schedule. A refund will be credited to you and same would be either refunded or adjusted during next order.
Please send us a complaint in time! We are not able to credit or replace any items which have been kept beyond a period of 3 days, in case of perishables, and beyond their expiry date in case of non-perishables, but have not been complained about.
2. Bugs: We try our best to ensure the products are free from bugs or insects by visual inspection. However, its acceptable to find a bug or two inside a fresh Organic product which actually shows that farmers are not using chemical pesticides. We request you to simply cut and remove the infested part if feasible or throw that particular piece. You can opt for a refund only if a major portion of that veggies were infested and couldn’t be consumed.
3. Order Fulfilment: We buy products directly from farmers and take all efforts to ensure the availability and delivery of items ordered by you. However, due to several constraints, sometimes we may not be able to deliver all the items you had ordered.
4. Order Time: We generally load stock of fresh products by every Tuesday. Please place your order by Thursday 8 pm for Sunday delivery.
5. Feedback: We welcome all feedbacks with open heart with intent to improve our services. Whenever you provide a feedback, we will acknowledge it by a small “Add On” in your next order.
6. Special Handling: You can always mention special handling or delivery requirements while placing your orders which will be serviced on best effort basis.
7. Privacy: Privacy of your data shared with us is important to us and therefore, we do not share with any third party except the delivery people.
8. Dispute: For any dispute, please first register your concern by any of the means like email, phone call or feedback. We will do our best to resolve your concern. In any case, the maximum liability will be the order value of the disputed items. We will not be responsible for any consequential damages.
9. Contact Us: For any clarifications, please call us at +91 93201 29009
10. Re-scheduling & Cancellation of Orders: In the event of cancellation or rescheduling of the order by the customer once the delivery agent has reached the area, there will be a cancellation fee or delivery charge levied on the order.
Any fraudulent transaction and customers would not be allowed to access our website for placing orders in the interest of genuine customers. Only customers who are above 18 years are eligible to register and only registered users can place orders.